Our Training Approach

In our work with such diverse organizations as Quest Diagnostics and Leadership Philadelphia, Inc. we offer two general types of services, depending upon our clients' needs and resources. The first is a comprehensive, organization-wide approach based on our developmental model, The Change Process©. The second approach involves the development of specific programs targeted to address identified issues, or the needs of various groups within the corporation such as: front line staff, supervisors or administrators. The following briefly outlines our comprehensive services. Other specific programs can be designed when the organization - wide approach is not feasible

Comprehensive Services (A 3-Part Approach)

I Cultural Audit:

This audit is conducted across the organization, spans direct-serve staff through top-level administration. We highly recommend a cultural audit in order to gather data that brings to light perceptions; attitudes, behaviors and knowledge about diversity issues and systems that are working as well as where there are barriers to managing and valuing diversity.

II Standard Diversity Training Program:

 This program is comprised of two modules, each involving a one or two day training session.

Module 1: Developing Awareness is designed to raise awareness and provide information about cultural differences and racial/cultural identity development.

Module II: Understanding Behavior, continues on the knowledge gained in Module I, and focuses on the cultural meaning and implications of everyday interactions, behaviors and communication styles.
 

III Evaluation and Next Steps:

This final phase involves a formal evaluation of the program by all participants which is summarized in written form and used as the basis for an in-depth debriefing and future planning meeting. These next steps may include designing and implementing a training of trainers program, development of a leadership series, construction of, and consultation to a Diversity Advisory/Action Council or as needed consultation and programming on discrete identified areas.

Click here to download our Training Model and Sample Workshop Agenda (6MB)